FAQ


- How long will it take to get my order?

This depends on whether it is an international or domestic order. All orders within Colombia, They are considered national orders all orders within Colombia. We deliver within a period of 15 business days.

 

- How can I track my order?

We will send tracking information to the email address associated with your order once the item has been shipped. If you have not received your tracking information and it has been more than 3 business days, please contact us.

 

- Where is my package?

We normally ship orders the same day when they are placed before 12:00 p.m. When we send your package, an automatic email will be sent to the email address you provided when placing the order. Within this email, you will find a clickable tracking number that will tell you exactly where your package is located. If you have problems to see this information, do not hesitate to contact us.
 

- Customs rates

Each country varies in customs tariffs and it is something that we can not really measure. We charge international fees in relation to your location, as well as the total weight of your package, ranging from $ 3 to $ 80 USD, but any additional fees must be used at your country's customs.